Sarah Johnson is the Solutions Engineering Manager at Zoom, where they lead a team of pre-sales engineers to create innovative solutions using the company’s UCaaS/CCaaS platform. With over 20 years of experience in the software industry, they have held various roles, including Management Consultant at PricewaterhouseCoopers and Genesys Software Consultant at ReadyTech. Sarah holds a Bachelor of Science in Decision and Information Sciences from the University of Florida and participated in a semester abroad program in international business at Richmond College, The American University in London. Their certifications from Cisco and Genesys further enhance their expertise in contact center architecture and collaboration tools.
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