Chad M.

Chad M. is an experienced IT and technical support professional with a diverse background in technology and customer service roles. Currently serving as an IT Support Specialist II at ZoomCare since March 2023, Chad has previously worked as a Field Service Technician at Canon USA and held various positions at Asurion, Best Buy, Apple, T-Mobile, and The Mac Store. Notably, Chad excelled as a District Manager at Asurion, managing repair tech teams, and as an Advanced Repair Agent at Best Buy, where innovative repair strategies were developed. Chad's tenure at Apple included roles as a Certified Mac & iOS Technician and AppleCare Senior Advisor Team Lead, where coaching and performance management were key responsibilities. Throughout Chad's career, a strong focus on customer satisfaction and team development has been evident, consistently leading to high performance metrics.