Caleb Matkin

Caleb Matkin is an experienced professional in customer care and collections, currently serving as the Vulnerable Customer Care Manager at Zopa Bank since June 2020. Previously, Caleb held various leadership roles in customer care and collections at Zopa Bank and worked as a Debt Management Operations Collection Officer and Customer Experience & Improvement Analyst at RBS from May 2017 to June 2020, where impactful analysis led to complaint reduction and positive changes within the organization. Caleb's experience also includes a role as a Sales Deputy at O2 Business Services, where relationship development and team training were key responsibilities. Earlier, Caleb contributed to global education efforts as an English Second Language Teacher in China, promoting access to quality education. Caleb holds a degree in Business Administration & Management from BPP Law School, completed in 2019.