Caroline M.

Caroline M. is an experienced professional in customer complaints management, currently serving as a Senior Complaints Specialist at Zopa Bank since August 2021, after progressing from a Complaints Specialist role. Prior experience includes positions at Protect Line and Amigo Loans, both as a Quality Assurance Assessor, and earlier roles in customer relations and complaints handling at Huntswood. Caroline began her career in the floral industry, working as a florist at Hillview Flowers and Events Limited and Arcade Flowers, and has extensive retail management experience from Superdrug, where the title held was Assistant Manager. Educational qualifications include a Level 2 Diploma in Floristry from Kingston Muarward College and secondary education at Queen Elizabeths School Wimborne.