Charlotte Pullinger is an experienced professional in the collections and customer relations field, currently serving as Collections Manager at Zopa Bank since October 2020, where responsibilities include managing daily operations for the Live Chat channel and conducting performance reviews for team members. Prior experience includes leading a team of Customer Relations Executives at AXA to address member dissatisfaction and overseeing 13 Digital Collections Specialists at Satsuma Loans in an omni-channel setting. Charlotte Pullinger's educational background includes studies at Canterbury College and Fulston Manor School.
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