Ellen Lloyd

Ellen Lloyd is an experienced professional in the field of collections and customer service, currently serving as the Collections Team Leader at Zopa since November 2020, following roles as a Senior Collections Specialist and Collections Analyst within the same company. Prior to Zopa, Ellen held the position of Collections Analyst at HSBC for one year and worked as a Programme Executive at The Prince's Trust from 2017 to November 2020. Additional experience includes an International Trade Coordinator role at Birmingham Chamber of Commerce & Industry and various programme executive positions at Prince's Trust International. Earlier career roles include customer service positions at Jurys Inn and Tommy Hilfiger, as well as customer service roles at McDonald's from 2013 to 2015. Ellen holds a degree in International Business and Economics from Aston Business School, completed in 2019.