Amy M. is a Strategic Operations and Customer Experience Leader with over 6 years of experience in healthtech and SaaS startups. Currently serving as a Customer Operations Manager at Zorro, Amy builds and scales the customer support function to enhance member experiences. Previously, Amy worked at Firefly Health as a Growth & Operations Manager, where they optimized workflows and led cross-functional projects that improved operational efficiency. Amy's expertise includes designing knowledge systems, managing remote teams, and operationalizing equity in care, reflecting a strong commitment to collaborative problem-solving and data-driven decision-making.
This person is not in the org chart
This person is not in any teams
This person is not in any offices