Amy Bannick

Amy Bannick currently serves as the Director of Strategic Support Initiatives at Zscaler, where responsibilities include overseeing all business and strategic operations for the Global Customer Support organization. Prior to this role, Amy held the position of Senior Director of Support Operations & Strategy at Twilio, focusing on enhancing the organization's professional support capabilities and customer experience. Amy's experience also includes serving as the Global Customer Support Delivery & Operations Director at Splunk, Head of Enterprise Support at GitHub, and Senior Director of Enterprise Service Assurance & IT Operations at VMware. Amy holds a Master's degree in Management and IT from Colorado Technical University and a Bachelor's degree in Business Administration and Management with a focus on Finance from Southern Illinois University Edwardsville.