Bikram B. has over 16 years of extensive experience in technical account management and customer success, currently serving as a Senior Manager at Zscaler since January 2018, where responsibilities include leading technical account management initiatives and ensuring customer satisfaction. Prior to Zscaler, Bikram held various managerial roles at Dell Technologies from March 2007 to December 2017, focusing on project program management, business intelligence, and sales coaching. Key accomplishments include leading big data sales reporting projects, managing large teams, implementing business intelligence solutions, and driving strategic consulting efforts. Bikram's expertise encompasses stakeholder management, performance analytics, and comprehensive team development, consistently achieving business objectives and enhancing customer experience through effective coordination and mentoring.
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