Daniel Cid is a seasoned professional in customer success and technical account management, currently serving as a Senior Customer Success Manager at Zscaler since May 2025. Previously, Daniel worked as a Senior Technical Success Manager at Omnissa and held multiple positions at VMware, including Senior Customer Success Manager. Notable experience includes serving as Lead Enterprise Support Account Manager at Citrix, where responsibilities encompassed maintaining customer relationships and resolving technical issues for enterprise accounts. Daniel's career began as a System Administrator and Sales Engineer at Tecnografica, where responsibilities included configuring Active Directory and supporting end users. Daniel holds a Bachelor's degree in Computer Science and a Master's degree in Telecommunications from Latina University in Costa Rica.
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