Ethan C. is a Technical Account Manager at Zscaler since October 2023, bringing extensive experience in technical support and engineering roles. Previously, Ethan worked as an Escalation Engineer at Riverbed Technology, where responsibilities included providing remote support for network monitoring products, diagnosing issues, and collaborating with engineering teams. Prior to that, Ethan served as a Senior Technical Support Manager at Verkada, overseeing a team, managing recruitment, and addressing critical customer account escalations. At Cisco Meraki, Ethan held positions including Technical Support Manager and Principal Technical Support Engineer, focusing on customer support, workflow management, and technical troubleshooting for cloud-managed networking products. Ethan holds a Bachelor of Science degree in Business Administration from California State University, Chico.
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