Jen Caffiero is an experienced operations leader with a strong background in merchandising and services operations. They served as a Senior Merchandising Manager at JLA Home from 2013 to 2017, where they achieved significant sales growth and mentored junior merchants. Most recently, Jen was a Senior Manager of Services Operations at Coupa Software, playing a key role in transitioning to virtual learning and optimizing operational processes, contributing to a 66% revenue increase in 2021. They hold a Bachelor of Science in Business Administration with a concentration in Marketing from San José State University.
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