Michael Warren is a global leader for Zscaler’s CAP and Major Incident Management teams, currently serving as the Senior Director of Critical Account Escalations. Previously, they held various technical and managerial roles at Cisco, where they directed engineering for security escalations and customer insights. Their career includes experience as a Technical Account Manager at zamano and a 2nd Line Service Desk Analyst at Moneysupermarket.com. They have also worked in technical support roles at companies including Royal LePage Relocation Services, Industrial Alliance, and Echelon Insurance. Michael is pursuing a Bachelor of Commerce degree in Information Technology Management at Toronto Metropolitan University.
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