Eric Shapiro

Eric Shapiro has extensive experience in IT support and knowledge management, currently serving as a Help Desk Specialist at ZT Systems since August 2021. Prior to this role, Eric worked at KPMG US as a Shared Services Trainer and Senior Help Desk Technician, focusing on training new helpdesk analysts, creating knowledge articles, and troubleshooting complex issues. Eric’s background also includes working as an IT Consultant for John E. Robinton, M.D., P.A., where responsibilities included maintaining network infrastructure and electronic medical records, and previous experiences at Micro Center, Baroan Technologies, County College of Morris, and RadioShack, enhancing technical expertise and customer service skills. Eric holds degrees in Information Technology and Computer Network Service Technician from County College of Morris and Lincoln Tech, respectively.