Michael Cacioppo is an accomplished Help Desk Manager at ZT Systems since September 2020, demonstrating strong leadership and management skills in the IT support sector. Previously, Cacioppo served as Service Desk Manager at KPMG US from January 2013 to September 2020, where responsibilities included implementing and governing ITSM processes across the Americas for over 50,000 users and coaching a team of ten support analysts. Cacioppo holds a Master's degree in Environmental Resource Management from the Florida Institute of Technology, earned between 1993 and 1995.
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