Andy Newsham

Andy Newsham has a diverse and extensive work experience. Andy is currently working at Zuora as the SVP Global Support since May 2022. Previously, they held the position of Vice President Of Customer Support at Zuora from December 2019 to May 2022.

Prior to joining Zuora, Andy worked at Accelerite as the VP Customer Service from February 2014 to December 2019. In this role, they built and led the global customer service team, overseeing customer success, support, and professional services. Andy achieved high customer retention levels, outstanding customer satisfaction scores, and year-over-year growth in professional services contracts.

Before Accelerite, Andy served as the Director - Customer Service & Support at Persistent Systems from January 2012 to February 2014.

In the early stages of their career, Andy worked at Openwave Systems from September 2000 to January 2012. Andy started as a Technical Deployment Engineer and gradually took on various customer-facing roles, eventually leading a customer support team. Openwave Systems develops software for the mobile telecommunication industry and is known for creating one of the first mobile phone internet browsers.

Andy's career began at Deutsche Bank in August 1998, where they worked as part of the Mission Critical Server Support team. Andy managed mainframe machines responsible for stock market trading across Europe and participated in various projects, including batch automation and large migration projects.

Overall, Andy Newsham has a wealth of experience in customer service, support, and leadership roles in the technology and finance industries.

Andy Newsham earned a Bachelor's Degree in Sports Science from the University of Southampton, where they attended from 1995 to 1998.