Sneha Stephen

Sneha Stephen has a diverse range of work experiences.

Sneha currently works as a Customer Success Manager at Zuora, where they manage partnerships with Enterprise and SMB customers, develops client adoption strategies, and works closely with senior-level stakeholders. Sneha serves as the voice of the customer and collaborates with various internal teams like Marketing, Engineering, and Product.

Prior to their current role, Sneha worked at Oracle for several years. Sneha initially served as an Associate Solution Consultant, handling functional pre-sales and delivering presentations and demonstrations to stakeholders. Later, they became a Pre-Sales Solution Consultant, contributing to over 300 opportunities across different regions and being part of the Design initiative team. Sneha also worked as a Business Development Consultant, where they collaborated with Field Sales, Presales, and solution sales teams, executed outbound campaigns, and managed customer relationships.

Sneha's earlier experiences include an internship at Levi Strauss & Co., where they gained practical experience, and working as a UX/UI/IA Engineer/Architect at QBurst.

Sneha Stephen's education history is as follows:

Sneha Stephen attended Carmel Senior Secondary School for their secondary education. The specific start and end years are not provided.

Sneha then pursued a Bachelor of Technology (B.Tech.) in Applied Electronics & Instrumentation from the College of Engineering Trivandrum. This degree was obtained from 2008 to 2012.

After completing their undergraduate studies, Sneha Stephen enrolled in Christ University, Bangalore from 2013 to 2015 to pursue a Master of Business Administration (M.B.A.) with a focus on Marketing.

Most recently, in 2021, they attended the Indian Institute of Management, Kozhikode for a Management Development Programme with a field of study in Product Strategy.

Aside from their formal education, Sneha Stephen has obtained several certifications. In October 2020, they received the "Customer Success Management Fundamentals" certification from LinkedIn. In June 2020, they obtained the "Business Intelligence for Consultants" certification from LinkedIn. In April 2020, they earned the "Solution Sales" certification from LinkedIn.

Sneha Stephen has also acquired certifications from other institutions. In May 2022, they completed the "Engagement Evaluation Best Practices for Customer Success Management" certification from LinkedIn. Additionally, from Zuora, they obtained the "Customer solutions" certification in July 2023 and the "Zuora Implementation Manager Certification" in July 2023.