Carol Thiago Costa is a seasoned professional with extensive expertise in CRM analytics and Business Intelligence, holding a Master's degree in Strategic Administration. With over 15 years of experience in process analysis and improvement, they have successfully implemented numerous projects that translate data into strategic insights. Carol has served in various roles, including Senior Business Analyst and Salesforce Functional Consultant, and has been recognized as a Salesforce Certified Tableau CRM and Einstein Discovery Consultant. Currently, they are a Senior CRM Analytics Developer at Zup Innovation, focusing on optimizing processes and driving business growth through innovative data solutions.
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