Laura Gonzalez

Laura Gonzalez is an experienced professional with a strong background in continuous improvement, project delivery, and product operations, currently serving as a Subject Matter Expert and Transformation Lead at Zup Innovation since August 2017. Specializing in operational efficiency and high-quality project delivery within the insurance community at Banco Itaú, Laura has successfully led teams, managed budgets, and enhanced workflows using methodologies like Agile, Scrum, and Kanban. Previous roles include Product Owner focused on fraud prevention, Delivery Success Manager overseeing multiple projects and teams, and various secretarial positions with responsibilities in executive assistance, logistics, and administrative management. Laura holds degrees in Executive Bilingual Secretariat and Financial Management, complemented by relevant training in agile methodologies.