Raphael Vitorino da Silva is a Tech Lead at Zup Innovation, where they have been since 2020, focusing on AI adoption and operational efficiency within the banking sector. They co-created the AI First program for Itaú and lead various quality assurance initiatives. Prior to their current role, Raphael worked as a QA Analyst at TOTVS from 2013 to 2020, implementing automated testing solutions and monitoring application quality. Raphael also gained early experience as an intern at Global Cobranças, providing IT support. They hold a Bachelor's degree in Information Technology from Centro Universitário - Católica de Santa Catarina and a Technical degree in Informatics from SENAI/SC.
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