Shivam Bali

Shivam Bali has a diverse work experience in the hospitality and gaming industries. Shivam started their career as an Industrial Trainee at The Leela Palaces, Hotels, and Resorts in 2011. Shivam then worked as a Reservations Sales Agent at Hilton Worldwide from 2013 to 2015, where they focused on providing excellent customer service and ensuring a positive experience for guests.

In 2015, Shivam joined Goibibo as a Travel Sale Consultant, where they primarily handled post-sale queries and worked towards converting dissatisfied customers to satisfied ones. Shivam also engaged in cold calling for bulk bookings.

From 2016 to 2018, Shivam worked as a Senior Sales Consultant at Adda52.com, where they were responsible for B2C business development and achieving sales targets. Shivam analyzed customer requirements, suggested suitable options, and focused on customer retention.

Most recently, Shivam joined Zupee in 2019 as a Customer Service Team Lead, where they contribute to the growth of India's fastest-growing skill-based real money gaming platform. Shivam aims to help the company become the world's largest cash gaming entertainment company.

Shivam Bali completed their Bachelor's Degree in Hospitality Administration/Management from Amity University Rajasthan from 2010 to 2013. Prior to that, they attended Modern Public School from 2008 to 2010, completing their High School education with a focus on Business/Commerce, General.