Sumit Yadav is a customer experience enthusiast with over 19 years of experience in customer service operations, tele-sales, vendor management, and performance management in the BPO/ITES sector. Currently serving as the Head of Customer Experience at Zupee, Sumit previously held key positions at notable companies including Swiggy, Avis Budget Group, and Times Internet. Sumit has successfully led large customer service operations and inside sales teams for various organizations, including Michelin Tyres and Club Mahindra Holidays. Sumit earned a Master of Business Administration in Marketing from Madurai Kamraj University and has obtained multiple Six Sigma certifications.
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