Ruby W

Ruby W is an experienced professional in customer service and operations management with over 15 years in the field. Currently serving as the Regional Head of Customer Happiness at ZUS COFFEE, Ruby focuses on creating exceptional customer experiences by integrating people, process, and product. Previously, Ruby held various leadership roles, including Regional Customer Service Manager at Agoda and International Department Director at Channel Beyond Customer Care. Ruby has a strong educational background, with a Master's degree in Business Administration and Management from Veritas University College and a BA (Hons) in Business Management and Marketing from the University of Abertay Dundee.