Ekta R. is an experienced leader in customer support and experience, currently serving as the General Manager of Customer Experience at Zypp Electric. With over a decade of expertise, they focus on enhancing customer journeys through digital transformation and strategic decision-making, leveraging data insights to improve performance. Ekta held previous roles at companies such as Flexnest, CARS24, and Policybazaar.com, where they demonstrated a commitment to customer satisfaction and team management. They earned a Master of Computer Applications from Guru Jambheshwar University of Science and Technology, and have received multiple recognitions for managerial excellence and a customer-first approach.
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