GameStop Loses Another Top Exec Amid E-Commerce Shift

George PaulPeople on the Move
Frank Hamlin Headshot

Frank Hamlin. Image credit: GameStop

Video game retailer GameStop has revealed that its Chief Customer Officer, Frank Hamlin, has resigned from the company and will depart on March 31.

Until the end of the month, he will continue to serve as the Chief Customer Officer unless the company requests that he transitions to be a Senior Adviser to assist with the transfer of his duties to his successor.

GameStop didn’t disclose the exact reason for Hamlin’s resignation, but that he will still receive payments, rights, and benefits associated with a "Good Reason" resignation, according to an SEC filing.

His departure comes as GameStop’s top shareholder, Ryan Cohen, is pushing the video game giant to more aggressively embrace digital channels. This push to adapt its core business to appeal to consumers who are increasingly downloading games directly to their gaming consoles has spurred a major shakeup within the organization. In addition to Hamlin’s departure, GameStop announced that Chief Financial Officer Jim Bell would step down.

As the company switches to an e-commerce model it has madekey additions to its leadership team including its first-ever Chief Technology Officer. It also added an SVP of Customer Care to oversee all customer service and engagement initiatives and a VP of Fulfillment to oversee the management of e-commerce fulfillment centers.


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