Job Titles

Customer Success Manager

By Mike Baumgarten

Last updated: Mar 15, 2023

A customer success manager — sometimes referred to as a client success manager, customer service manager, or CSM — is someone who ensures that customers are satisfied with a company's services or products.

What is a customer success manager?

The role is typically part of a customer success or customer support team. The main objective of a customer success manager is to increase customer retention and foster long-term relationships between a company and its customers.

Part of a customer success managers’ job is to onboard clients, find relevant product or service solutions based on customers' needs, proactively identify upsell or renewal opportunities, and ensure that customers get the most value out of using a company's products and services. The role may also involve managing sales and support teams.

In conclusion, a customer success manager plays a key role in establishing loyal relationships that are mutually beneficial for a company and its customers.

At The Org we have analyzed the organizational structure of tens of thousands of companies. As a result, we’ve collected information on the typical salary range, job requirements, and typical profiles of who currently works as a customer success manager.

Let’s take a look at the data.

How much does a customer success manager make?

According to Glassdoor, the average salary of a customer success manager across industries in the United States is $94,314/yr.

However, not all industries are created equal. According to the data, the highest average salary for a customer success manager is found in the agricultural industry: $97,854/yr.

What are the job requirements of a customer success manager?

The job requirements for a customer success manager typically include:

  • A bachelor's or master's degree in business, marketing, communications, or a related field. Alternatively, relevant experience with customer success and sales.
  • Experience in managing teams and projects.
  • Excellent communication and relationship management skills.
  • The ability to empathize with customers' experiences, as well as analyze customer data.
  • A proactive and problem-solving mindset.

Meeting a customer success manager

It’s one thing to know the requirements of a role — it’s another to see yourself in it. At The Org, we believe that putting faces to the job title can provide more context and a better sense of how the role fits into the big picture.

Explore live positions for customer success managers and meet the people behind the title here.

Example of a Customer Success Manager

Live example:

Live Data

Powered by The Org

Hiring a customer success manager

Is your org looking to hire a customer success manager?

If so, you may benefit from reading our comprehensive 10-step guide on recruitment and hiring. In this guide, you’ll learn all about the hiring process. From writing your job description, to developing candidate sourcing strategies, to common interview questions, to writing a job offer letter — we’ve got you covered from start to finish.

At The Org, we believe traditional recruiting is in need of a refresh. Candidates want to know who they’ll work with, not just what they’ll do. Workplace culture, interpersonal relationships, and company values are more important now than ever.

And what better way to showcase your company’s unique culture than through your Org Chart?

Highlight different teams in your organization, the people that make these teams great, and show candidates how they fit into the big picture.

Your Org Chart is a novel and effective way to show candidates where they fit in, and to show off your greatest asset: your people.

Explore Org Charts here, and sign up today to create your own customized Org Chart for your company.

The ORG helps
you hire great

Free to use – try today