JPMorgan Chase has made the decision to elevate James Reid to serve as the bank’s Chief Information Officer for its new employee experience division. The promotion, which is effective immediately, means Reid will now report directly to CIO Lori Beer.
The new role makes Reid the technologist in charge of the bank’s new unit focused on developing and modernizing the technology used by its employees around the world. He will initially focus on building a seamless and unified digital interface for internal use across departments like human resources, diversity and inclusion, legal, and corporate responsibility.
“The technology we build, support and implement is critical to the way the firm operates and to our employees’ ability to effectively and efficiently perform their jobs,” Beer said in a memo seen by Reuters. “Our unwavering focus on employee experience and workplace technology also has a direct impact on the productivity, performance and satisfaction of the 250,000 firmwide employees.”
Reid joined JPMorgan Chase in 2019 and most recently worked as the head of the corporate technology division’s engineering and architecture team. Before joining the financial giant he spent 17 years at Equifax, where he served as SVP of Core Software Engineering.
Reid’s promotion shortly follows the appointment of Melissa Goldman as CIO for JPMorgan Chase’s recently reorganized finance, risk, data, and controls technology unit. She was previously CIO in charge of corporate technology.
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