Yafit Bechor

Yafit Bechor is an experienced professional in customer service and call center management, currently serving as the Online Support Manager at 10bis since March 2022, overseeing service center operations and managing a large team of managers and employees. Prior to this role, Yafit held various senior positions at Pazgas, including Cs Nationwide Senior Director, where the focus was on strategy implementation to enhance service levels and customer experience, and CS Quality and Processes Manager, responsible for cross-organizational service processes and satisfaction improvement. Yafit's earlier experience includes positions such as Call Center Manager at Kidum and Director of Business Partnerships and Outsourcing Call Centers at 012 Golden Lines, where responsibilities encompassed managing service and sales departments and leading significant teams. Yafit holds a B.A. in Social Sciences from The Open University of Israel (2004-2009).