Manuel A. Otero Garcia

Manuel A. Otero Garcia is an experienced Enterprise Systems Support Analyst at 11:11 SYSTEMS since November 2022, with a robust background in IT and business analysis cultivated during a 15-year tenure at Sungard Availability Services. While at Sungard, Manuel held various roles, including IT Business Functional Analyst, where responsibilities included evaluating business processes and collaborating with IT teams on product enhancements and UAT sessions. Manuel also served as Quoting & Billing Support Analyst, Sales Systems Manager, and Team Lead Sales Support Specialist, which involved managing teams and supporting sales performance. Prior work experience includes roles as Business Unit Analyst at the County of Chester and Technical Customer Support Rep at Strohl Systems. Manuel holds a non-degree qualification in Exercise & Sports Science from Penn State University and a high school diploma from Muhlenberg High School.