Letícia S.

Letícia S. is a seasoned communication and marketing professional with extensive experience in digital marketing and customer experience. Currently serving as an Analista de Comunicação at 123milhas since December 2016, Letícia has played a pivotal role in enhancing strategic communication and implementing non-violent, empathetic communication within customer service. Previous roles include positions at O2 Games and ByYou Cosmetics as a Senior Social Media Manager, where innovative social media strategies were developed to enhance player engagement and brand presence. Letícia has a robust educational background, holding an MBA in Competitive Intelligence and Marketing Innovation, alongside various qualifications in digital communication and product management.