Nicole Woods Stevens

Nicole Woods Stevens is a seasoned professional in customer support and team management, currently serving as the Manager of Technical Support at 15Five since January 2023. With prior experience at OfferUp as Manager of Concierge Chat and Senior Customer Success Implementation Manager, Nicole played a key role in developing a live chat customer service team and enhancing the onboarding process for customers. Previous roles include Team Manager of Agent Care at Zillow Group, Technical Account Manager at Zillow.com, and Customer Service Representative at ACS Inc., where significant improvements in performance metrics and customer satisfaction were achieved. Nicole began their career as a Community Builder at ActiveRain Corp and holds a Bachelor of Arts degree in Communication and Theatre from Pacific Lutheran University.