Izabella Valentim Martini

Izabella Valentim Martini has worked in three different companies over the past 12 years. In 2021, they started at 180° Seguros as a CX/Operations Analyst Pleno and CX/Operations Analyst Jr, where they attended to customers who needed to open claims, schedule assistance, and answer questions about insurance coverage, with the goal of providing an efficient and positive experience. From 2013 to 2021, they were an Entrepreneur at Churrascaria Jeito do Sul, where they attended to customers in person and over the phone, posted content, and provided personalized service. From 2009 to 2013, they worked at Multi-Labor Recursos Humanos as an Auxiliary Department Personnel and Receptionist.

Izabella Valentim Martini received their degree in Administration of Human Resources from Uninove - Universidade Nove de Julho between 2012 and 2014. Izabella has also obtained various certifications, including Design Thinking de A a Z from Udemy in July 2022, Curso Completo Gestão de Produtos - Product Management from Udemy in April 2022, Como expandir seu negócio from Sebrae-SP in November 2020, and Customer Success from Sebrae-SP in November 2020.