Thais Casa is a Senior Customer Success Analyst and Team Leader at 1Doc - Grupo Softplan, specializing in customer onboarding and satisfaction within both B2G and B2C sectors. With extensive experience in managing SaaS projects, Thais focuses on the client's success through strategic engagement and a deep understanding of customer needs. Previously, Thais held positions at Field Control and Pipter Points, where they developed a strong customer-centric culture and implemented successful retention strategies. Thais's educational background includes a Master's in Geography and qualifications in Occupational Safety.
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