Ketan Arora

Ketan Arora is a seasoned professional in customer experience and hospitality management, currently serving as Manager of Customer Experience and Medical Concierge at Tata 1mg since May 2021, where responsibilities include managing over 20 key corporate accounts and successfully implementing initiatives that resulted in a 60% increase in app activation. Previous experience includes managerial positions at Star Machines and DLF Luxury Collection, where Ketan oversaw customer services at prestigious locations such as DLF Emporio and The Chanakya. With a solid foundation in hospitality, Ketan has held various roles from Assistant Front Office Manager at The Lodhi to Guest Service Officer at Taj Hotels Resorts and Palaces, and has a Bachelor of Science in Hotel Management from Indira Gandhi National Open University.