Sophia A.

Sophia A. is a seasoned professional in customer success and campaign management with extensive experience in the tech and marketing sectors. Currently serving as a Senior Customer Success Manager at 1Password since August 2023, Sophia previously held the position of Senior Merchant Success Manager at Shopify Plus, where responsibilities included managing a portfolio of over 50 high-profile enterprise merchants, providing strategic guidance, and mentoring new hires. Prior experience includes roles as Campaign Coordinator at Social Nature, Quality Assurance Specialist at SHOES.COM, and Operations Manager at OAK + FORT, showcasing a diverse skill set in operations, marketing, and customer relations. Sophia holds a Bachelor of Arts in Psychology from Simon Fraser University and an Associate’s Degree from Douglas College.