Silvia Burgos

Silvia Burgos is a highly experienced professional in customer success and support, currently serving as the Head of Customer Success at 1 Second Everyday since April 2018. Silvia has played a pivotal role in restructuring the Customer Advocates team and implementing quality assurance processes for mobile applications. Silvia's background includes leadership positions such as Lead Customer Advocate and Customer Advocate, where notable achievements included optimizing the Help Center and achieving a CSAT score over 90%. Prior to this, Silvia worked as a Tech Support Engineer at Sympli, a Content Creator in the beauty and fashion space, and held various roles in teaching and project management across different organizations. Silvia holds a Bachelor's degree in Information Technologies from Tecnológico de Monterrey and participated in an exchange program at Nipissing University.