211 San Diego
Faviola Martinez is an experienced professional with a diverse background in client care, case management, and education. Currently serving as a Client Care Specialist and Customer Care Specialist at 211 San Diego since February 2019, Faviola also works as a Family Case Manager for the Chicano Federation of San Diego County and has held an Office Assistant position at the San Diego Housing Commission since July 2015. Faviola's past roles include Accounts Receivable Associate at Vortex Industries, BOA Instructor at Intercoast College, and LRC Coordinator at Concorde Career Colleges, Inc. Faviola's expertise encompasses a range of skills, including customer service, financial management, and educational facilitation.
211 San Diego
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211 San Diego connects people with community, health, and disaster services through a free, 24/7, stigma-free, confidential phone service and searchable online database. By dialing 2-1-1, callers are linked to a live highly-trained Client Service Representatives (CSR) who will assess their needs and match them to the best and closest resource in their community. The call is confidential and offered in more than 200 languages and dialects. 2-1-1’s highly trained CSRs, the majority of whom are Alliance of Information and Referral Systems (AIRS)-certified, provide a wide range of immediate resources to local individuals and families.