211 San Diego
Lucy Kwon is an experienced program manager with a strong background in social services and project management. At 2-1-1 San Diego, Lucy oversees an $11 million contract, managing a team of 30 and six subcontractors to ensure compliance with budgetary and performance metrics. Responsibilities include establishing performance goals, analyzing data for insights, and coordinating with stakeholders. Previous roles at 2-1-1 San Diego and Carter Burden Network include supervising and coaching staff, managing case loads for senior citizens, and providing health care coverage assistance. Lucy holds a Bachelor of Arts in Psychology from Vassar College.
211 San Diego
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211 San Diego connects people with community, health, and disaster services through a free, 24/7, stigma-free, confidential phone service and searchable online database. By dialing 2-1-1, callers are linked to a live highly-trained Client Service Representatives (CSR) who will assess their needs and match them to the best and closest resource in their community. The call is confidential and offered in more than 200 languages and dialects. 2-1-1’s highly trained CSRs, the majority of whom are Alliance of Information and Referral Systems (AIRS)-certified, provide a wide range of immediate resources to local individuals and families.