Michael Jensen

Michael Mapfumo is a skilled technical support lead currently managing complex technical issues at Asurion since January 2023, specializing in mobile network tower troubleshooting. Prior experience includes a role as a customer service technical support representative at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues through effective problem-solving techniques. Michael also worked as a data research analyst at Webhelp, where data analysis and customer insights contributed to the development of enhanced customer service solutions. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System certificate from Speciss College.