Suraj Shetty

Suraj Shetty has extensive experience in operations management, currently serving as Senior Manager of Operations at [24]7 since August 2017, where responsibilities include managing the Fixed Customer Service Business for Optus and key performance metrics. Previous roles include Assistant Manager at WNS Global Services, leading a team of 20 Process Executives, and Unit Manager at MPHASIS BPO, focusing on agent performance and compliance training. Suraj began a career in customer service as a Lobby Supervisor at a hotel and holds a Diploma in Hotel Management from Shri Shakti College, an MBA in Marketing from NIM University, and a Diploma in Business Management from NIM University.