Adrian Gerard C. Agoncillo

Adrian Gerard C. Agoncillo has extensive work experience in the customer service and call center industry. Adrian Gerard C. started their career as a Customer Care Associate at NCO Group in 2003 and later became a Team Manager for their MSN Customer Service Program. In this role, they led a team of 12-15 agents, provided coaching and motivation, and ensured excellent customer service and performance metrics were met. Adrian Gerard C. then joined [24]7.ai as a Team Leader in 2007, where they managed the performance of call center representatives and was responsible for coaching, feedback, and daily performance monitoring. Adrian then worked as a Senior Team Manager at PSG Global Solutions from 2012-2016 before joining 24-Hour HR Process Outsourcing, Inc. In their most recent role as the Head of Service Delivery, they oversee service delivery and was previously an Operations Support Manager. Overall, Adrian has demonstrated strong leadership, coaching, and customer service skills throughout their career.

Adrian Gerard C. Agoncillo attended the University of the Philippines from 1995 to 2002, where they studied Mechanical Engineering. Adrian Gerard C. also obtained certification as an attendee at the World Staffing Summit in 2022.