Wesley Bals

Wesley Bals is an experienced professional with a strong background in customer care and workforce management. Currently serving as a WFM Analyst at 24+ customer care center since October 2021, Wesley previously held the position of Consultant Teamcoach at i2Coach from September 2017 to October 2021. Prior experience includes working as a Dispatcher at Bosch Thermotechnology from December 2010 to 2017, where responsibilities involved scheduling repairs and maintenance primarily in the Antwerp - Limburg region. Additionally, Wesley worked as a Helpdeskmedewerker at Techmar from October 2008 to November 2010, providing first-line support for customers experiencing internet and email issues. Wesley's educational background includes studies at Secundaire Handelsschool Sint Lodewijk and CDO zuid.