David Forsyth

David Forsyth is an experienced workforce planning manager currently at 2degrees since December 2021, focusing on the optimisation of Contact Centre systems and performance management. Previously, David held the role of Manager, Core Operations at ASB Bank from April 2016 to December 2021, where significant achievements included enabling remote agent capabilities during the COVID-19 pandemic. David has a diverse background, including positions in various management roles at ASB Bank, Santander Private Bank, Citibank, and Sun Bank, with a foundation in Computer Studies from Glasgow Caledonian University. David brings a wealth of knowledge in infrastructure management, service delivery, and relationship building with stakeholders.