Chad Huffman is a seasoned professional in knowledge management and communications, currently serving as a Senior Technical Knowledge and Communications Strategist at 2U since March 2018. In this role, Chad has successfully built knowledge bases, managed communication strategies for internal and external users, and created support automation tools, leading to enhanced self-service capabilities. Chad's prior experience at Pearson from August 2009 to February 2018 included roles such as Escalation Analyst, Associate Project Manager in Quality Assurance, and Technical Support Team Lead, where responsibilities ranged from resolving escalations and managing incidents to authoring policies and leading quality initiatives. Earlier experience with e4e involved providing support for Logitech products and training agents. Chad holds a degree from Ball State University.
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