Devera Jackson is a Senior Quality Analyst at 2U/edX, drawing on over 15 years of experience in call center operations, quality review, and customer service across various industries, including Security, Manufacturing, Financial, and Medicare Health Insurance. Previously, Devera served as a Compliance Specialist at XL Health Inc., where they managed grievance and appeals processes for Medicare members. Prior to that, they worked as a Business Analyst/Supervisor at Computer Sciences Corporation and as a Quality Analyst at HighPoint Global, LLC, ensuring compliance with quality standards in customer interactions. Devera earned a Bachelor of Science in Criminal Justice/Safety Studies from Coppin State University.
Location
Baltimore, United States
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