Kyle Tippens currently serves as the Director of 24/7 Global Support and Central Operations at 2U, where leadership involves overseeing technical and application support for learners and faculty. With prior experience as Senior Manager of Technical Escalations and Manager of Technical Escalations at 2U, responsibilities included managing multi-tiered support teams and incident management. Before joining 2U, Kyle held the position of Head of Support and Client Services at RSAWEB, managing technical support operations, and was a Technical Customer Service Team Lead at Amazon Web Services, where training and ramping up technical support agents was a key responsibility. Earlier in career, Kyle served as Customer Service Manager at Dimension Data and Customer Service Team Manager at Fusion Outsourcing, focusing on team management and performance improvement. Education includes attendance at Fairmont High School from 1994 to 1999.
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