Lorenzo Leaner

Lorenzo Leaner is a seasoned IT professional with extensive experience in helpdesk and IT support management. Currently serving as Sr. Manager of Helpdesk & IT Support at 2U since May 2019, Lorenzo oversees service delivery for the end-user computing support environment while implementing service improvement plans to meet customer expectations. Previous roles include IT Support Manager at 2U, where responsibilities encompassed aligning IT support with organizational goals, driving efficiencies, and managing staff performance. Prior to that, Lorenzo held the position of IT Helpdesk Supervisor at StorTech and Specialist at Datacentrix, where skills in quality analysis, process improvement, and training were developed. Lorenzo's educational background includes a BCom Honours in Management and several short courses in data analysis and product management from prestigious institutions such as the University of Cape Town and the London School of Economics.