Madeline Stephens is an experienced leader in operational management with a background in technical support and customer experience. Currently a Manager of Strategic Operations at 2U since August 2022, Madeline oversees a team focused on technical communications, incident management, and cross-functional projects. Previously at edX from February 2016 to August 2022, Madeline advanced through roles including Principal Support Specialist, where collaboration with Product and Engineering teams improved learner and partner experiences, and Senior Support Specialist, leading a team and managing high-level support escalations. Earlier experience includes positions at TripAdvisor, contributing to customer relations and support for premium product lines. Madeline holds a Bachelor of Arts in Psychology from the University of Richmond and studied at The University of Queensland.
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