Michelle Taylor has over a decade of experience in operations and customer service roles, currently serving as a Central Operations Analyst at 2U since April 2014, with previous positions including Partner Operations Specialist and Senior Student Success Advisor. Michelle's responsibilities include utilizing Salesforce and Tableau for communication and issue resolution, facilitating online orientations, and managing student retention and engagement as an Interim Student Success Manager. Prior experience at BCBSNC involved researching appeals and analyzing authorization requests, while earlier roles at General Nutrition Centers included supervisory and customer service responsibilities. Michelle holds a Bachelor's degree in Multi-/Interdisciplinary Studies from The University of Texas at El Paso and an Associate's degree in Business Administration from Forsyth Technical Community College.
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