Monique Snyder is an accomplished professional with extensive experience in technical communications and support management, currently serving as the Senior Director of Global Support at 2U since January 2014. In this role, Monique oversees a team focused on technical communications, incident management, knowledge management, and project coordination. Previous positions at 2U include Senior Manager and Manager of Technical Support Operations, as well as Technical Communications Coordinator, where Monique developed key communications for project releases and incidents. Prior to joining 2U, Monique worked at Freddie Mac from July 2006 to December 2013, holding various roles such as Business Management Professional and Operational Risk Analyst, analyzing data for IT reporting and process improvements. Monique holds a Bachelor of Science degree in Computer Information Systems from Hampton University.
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